Computer Network

Support Procedures

Submit your Support Request one of the following three ways below. Please note that all support issues are entered and tracked in a Professional Services Automation (PSA) application to track all progress and ongoing details. In the near future, clients will have direct access to their information in the PSA application and be permitted to enter support issues directly.


Option 1

Call our Support Desk at (440) 639-1234 x123

Option 2

Submit requests via our Support Web Site
Option 3

Send an e-mail to
Please do not call or email the technicians directly as that will result in a delay in your service request being addressed in our system. We do have staff monitoring our support boards from 8AM 5PM to ensure your issue receives attention.

Contact Support